Shipping & Delivery

At Mitrus Beauty, we are committed to ensuring your order arrives safely and as quickly as possible. Every order is carefully prepared and packaged with care before being dispatched.

Order Processing

Orders are processed within 1–3 business days after payment has been received and confirmed. Orders placed on weekends or public holidays will be processed on the next business day. During promotional periods, new product launches, or public holidays, processing times may be slightly longer. Should there be any unexpected delays, we will notify you via email.

Delivery

Once your order has been dispatched, estimated delivery times are as follows:

• Major Centres: 2–5 business days
• Regional & Outlying Areas: 3–7 business days

Delivery times are estimates only and may vary due to circumstances beyond our control, including courier delays, adverse weather conditions, or public holidays.

Shipping Rates

Shipping fees are calculated at checkout based on your delivery location. Any free shipping promotions will be clearly communicated on our website and are subject to change without prior notice.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor the progress of your delivery.

Delivery Address

Please ensure that your delivery information is accurate before completing your order. Once an order has been processed, we may not be able to amend the delivery address. If an order is returned to us due to an incorrect address, failed delivery attempt, or the parcel not being collected, additional shipping charges may apply before the order can be resent.

Receiving Your Order

Please inspect your parcel upon delivery. If your parcel appears damaged, tampered with, or opened before acceptance, we recommend reporting it to the courier immediately and contacting us as soon as possible. If your order arrives damaged or if any items are missing, please notify us within 48 hours of delivery by emailing support@mitrusbeauty.co.za. Kindly include your order number, clear photographs of the parcel and products, and a brief description of the issue so that we can investigate and resolve the matter promptly.

Delivery Area

Mitrus Beauty currently delivers to physical addresses within the Republic of South Africa.

Contact Us

If you have any questions regarding your order or our delivery process, please contact our Customer Care team at support@mitrusbeauty.co.za. We are always happy to assist.