Refunds & Returns Policy

At Mitrus Beauty, your satisfaction is important to us. We take great pride in the quality of our products and carefully inspect every order before it leaves our premises. Due to the hygienic nature of skincare products, our Returns & Refund Policy is outlined below.

Cancellations

Once an order has been placed, our fulfilment process begins as quickly as possible. For this reason, we are unable to guarantee order cancellations once payment has been confirmed. If you need assistance with your order, please contact us as soon as possible, and we will do our best to assist.

Returns

Due to hygiene and safety reasons, we are unable to accept returns or exchanges on products that have been opened, used, or tampered with.

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery by emailing support@mitrusbeauty.co.za. Please include your order number, photographs of the product and packaging, and a brief description of the issue.

All approved returns must be unused, unopened, and returned in their original packaging.

Refunds

If your return is approved following inspection, your refund will be processed to your original method of payment. Please allow up to 5–10 business days for the refund to reflect in your account, depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is a result of our error.

Exchanges

We only replace items if they are received damaged, defective, or if you have received the incorrect product. If an exchange is approved, we will arrange a replacement as soon as possible, subject to stock availability.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns or provide refunds for:

• Opened or used products.
• Products that have been tampered with.
• Products not returned in their original packaging.
• Products returned outside the required reporting period.
• Gift cards (if applicable).

Allergic Reactions

Every person's skin is unique. While our products are carefully formulated using quality ingredients, individual sensitivities may occur. We recommend performing a patch test before the full application.

Unfortunately, we cannot offer refunds or exchanges for allergic reactions or skin sensitivities.

Contact Us

If you have any questions regarding our Returns & Refund Policy or need assistance with your order, please contact our Customer Care team at support@mitrusbeauty.co.za